Welcome to Pika Wiya Health Service
Monday to Friday
09:00 AM – 05:00 PM
Saturday / Sunday / Public Holidays
Closed
If you are experiencing a medical emergency, please dial 000.
Services We Offer
Explore the wide range of healthcare services we provide, designed to meet the diverse needs of our patients.
About Us
Discover who we are, our values, and our commitment to providing quality healthcare to our community.
Membership
Join our health service membership program for personalized care plans, and ongoing support.
2024 AGM
Notice of our upcoming Annual General Meeting.
What We Are All About
Mission Statement
Pika Wiya Health Service Aboriginal Corporation will provide a culturally appropriate service to Aboriginal and Torres Straight Islander people, addressing preventative, promotive and curative aspects of health, which encourages our community to achieve greater dignity and quality of life equal with all Australiana
Our Vision
- We provide holistic health care services that sets a benchmark for other ACCHOs.
- We are embraced by our workers, externals bodies and the wider community.
- We foster an environment of diversity and harmony.
- We support the living preferences of our people wherever they live.
- We aspire to be part of an Aboriginal community that is health at all ages and across generation
- We demonstrate good governance, and exceed the expectations of our funding bodies
- We are fiscally responsible, with sustainable growth and revenue to ensure that we have the right staff to deliver our services
Values
- Believe ~ We are making a difference together.
- Initiative ~ We develop new programs and services in response to unmet needs.
- Persistance ~ Where others give up, we reach out.
- Respect ~ We treat others in the community and workplace with respect.
- Consultation ~ We engage out community to understand your needs.
- Honour ~ Our service/our history reflect upon the past, learn from it and promote change.
Purpose
- To provide health care our way to our people so our community is healthy at every age.
Lorraine Merrick
Chief Executive Officer
FAQ
Frequently Asked Questions
What appointment options are available, and how do I book?
All standard appointments are 30 minutes. If you need a longer appointment, please inform the receptionist when booking.
Walk-in appointments are available daily and are triaged by our clinical team.
For regular clients whose conditions prevent them from attending the clinic, home visits can be arranged. Please contact the clinic for more information, as home visits are considered on a case-by-case basis.
What does Medicare Bulk Billing cover, are there any costs?
Pika Wiya provides a comprehensive Medicare Bulk Billing service, ensuring all healthcare services are free for patients with a valid Medicare card.
Please note, referrals to external services may incur additional fees. Our clinical staff can offer information on any potential costs to ensure you are fully informed.
How are recalls and reminders managed?
Recalls and reminders are essential for managing your health and well-being.
Pika Wiya Health Service follows RACGP 5th edition standards for recalls. We will attempt to contact you by phone three times. If unsuccessful, a registered letter will be sent.
Appointment reminders are sent via SMS, while other health-related reminders such as immunizations, cancer screenings, and health checks are mailed to your home address.
Please notify reception if your contact details change or if you prefer not to receive SMS reminders. If you need to speak with a clinician and they are unavailable, a message will be left for them to return your call, which may take up to a few days.
Please notify reception of any urgent matters so that your call can be prioritized.
Are translation services available?
When booking your appointment, please let us know if you require interpreting services or assistance through the National Relay Service for hearing and speech impairments.
We are committed to ensuring that all patients receive the necessary support for clear and effective communication during their visit.
What should I do if I need help outside regular hours?
We do not provide after-hours services.
In case of an emergency, please visit your nearest Hospital or call 000 for immediate assistance.